Refunds, failed payments, and billing issues
Refund policy
Certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion. If you believe the product to be faulty or there have been issues with it's delivery, please contact our customer support at help@moongrade.app within 14 days upon purchase and must provide detailed information about the issue you are facing (with visual proof attached).
Failed payments and billing issues
If you’re having trouble with a payment or notice a billing issue, please contact Moongrade customer support team for assistance.
NOTE: Any approved refund will be processed to the same payment method used for the original transaction.
If you need any help, just contact our customer support here.